EleksMaker EleksLaser-A5 Pro 500mW Laser Engraving Machine CNC Laser Printer

Rated 4.9 out of 5
Product Id: 46826

Price: $319.87

out of stock

Return Policy

You can return it to us within 3 days after delivery or 30 days after shipment in case the delivery date is not traceable

Payment

Buyer Protection

  • Full Refund, if you don't receive your order
  • Full or Partial Refund, if the item is not as described

How to Assemble The Laser Machine (Old Version,some parts have been changed):

 
How to Assemble The Laser Machine (New Version):

How cool the laser machine it can be!   (Taking 1.6W A5 laser machine as example.)

Notice:
The color and connector of the laser module has been changed.
The old version is black and 2 pins connector.The new color is blue and the connector is changed to 3pins.
We will send the old version and new version randomly. Please make sure you know before you bid. Thank you.

DIY Projects Show with EleksLaser:

Specifications:

Brand EleksMaker
Model EleksLaser-A5 pro 0.5W
Control Board EleksMana SE
Communication Port MircoUSB
Laser Quick Replace Support
Stepper Motor 42H34S-1304A
Power Input AC100-240V
Sysytem Support Win XP/7/8/10
Engrave Mode Photo, Word, Scan, outline, Pixel Laser Engraving
Supported Formats jpg, bmp, svg, G-code
Material Stainless Steel and Acrylic
Working Voltage DC 12V
Working Current DC 2.5A
Laser Power 0.5W / 500mW
Control Software System Candle, EleksCam, T2-Laser, Benbox, GrblController,
LiteFire, Laser GRBL, etc.
Engraving Accuracy 0.01mm
Engraving Area 22x17cm / 8.66 x 6.69inch (maximum)
Engraved object height limitatiion  No Limitation
Packaging Size 36x35X18cm / 14.17×13.78×7.09inch (L*W*H)
Package Weight 4.30kg
Can Engrave Wood, Plastic, PCB, Paper, Bamboo, Ox Horn, Leather,
Sponge Paper, etc.
Can not engrave Metal, Stone, Ceramics, Glass, Reflective or Transparent Material
Certification CE, FCC, FDA(Please contact us if you need them)
Function ideal for amateur laser engraving usage low-light positioning
and freedom positioning functions.
Features 22X17cm ultra large engraving area,gantry shape design,
no engraving height limitation.
Three stepper motor drive providing faster moving speed.
500mW violet laser module with heatsink, high laser
engraving power and long
-term available.
can print any pictures easily

Package List:(Need to be built up by yourself)

Parts Quantity   Parts Quantity
Aluminum Stick 5 M6x15 Inner-hexagon Screws 12
Acrylic Board 9 M5x10 Inner-hexagon Screws 8
Stepper Motor 3 M5x10 Inner-hexagon Screws 8
Motor Drum in-phase 3 M5x30 Inner-hexagon Screws 10
Laser Module 1 M5x50 Inner-hexagon Screws 5
Corner Fitting 4 M3x16 Inner-hexagon Screws 4
Driver Board 1 M3x12 Inner-hexagon Screws 14
Synchronous Belt 1 M3x12 Module Fitting Screws 4
12V Power Adapter 1 M5x10 Nylon Column 20
USB Data Cable 1 M3x4   Nylon Column 4
Goggles 1 M3       Screw Nuts 4
Bobbin 1 M5       Spacer 10
Motor Cable 3 M5       Screw Nuts 35
Cable Slot 2 POM Bearing Wheel 15
Belt Clip 6 Parts Box 1
    Spanner 4

Tips:
You can know more about installation, software , software setting ,operating instructions and normal questions
through this wiki link: Click here

The EleksCAM Instruction and software download link is here: Click Here
The benbox Instruction downloading link is: Click Here

Note:
1. Please wear laser goggles during usage and avoid touching the laser directly with your eyes and skin!
2. This is a whole assemble set and needs to assemble by your own.
3. Please note that the laser module should work less than half an hour per time, and then work again after cooling down. 

4. The warranty period of laser module is one month. If you have any quality problem(Except individual situation like using the laser
    module more than 30 minute one time and casue the damage ), please feel free to ask our customer service for a help. Thank you.

5.  If you have any quality problem about the machine, please feel free to contact us. Many operative problem can be solved according
    to your video. It can effectively save your time and energy if you send the video to us with the problem description. Thank you in advance.

FAQ:

1. How to assemble the kit?
    The whole assemble and operating manual link is here:Click here
    You can also watch the video to do it:Click here

2. What software can support this machine? And what image format? Engrave Mode?
    Supported Software: EleksCam,Candle, T2-Laser, Benbox, GrblController, LiteFire, Laser GRBL, etc.
    Supported Image Format: jpg, bmp, svg, G-code
    Supported Engrave Mode: Photo, Word, Scan, Outline, Pixel Laser Engraving

3. What system can the EleksCAM support?
    PC Win XP 7/8/10 , Laptop is ok,too.

4. My laser doesn't work, what should I do?
    If the machine does not work, it might because:
① The wire connection is wrong.Please check the connection like the picture shown.
② Your computer could not support the software.Please use Win XP 7/8/10 to check it.
③ Software problem.Please check whether wires are inserted rightly. And then check your data setting.
④ The kit misses some accessories.Please compare with the instruction and tell us, we will solve it once you send us the email.

⑤ Laser module/ driver board/power supply is broken.Please check which part is the main problem,and then send us a video to prove it.
    Or you can send us a video about your software setting,working laser and driver board. We will analyze it and give you a solution.

5: My software shows: Not data, what should I do?
    There might be two reasons.
     ① You did not open  Administrator privileges to run the software. Please try this.
     ② Your computer architecture is incomplete:check whether VC ++ and. Net and directX are installed, and have to turn off the virus.

6. Can I regulate the laser power or the laser power is adjustable?
     Our new Mana SE controller board can adjust the power. Please download our ElekesCAM software and firmware to do it.Or benbox software and benbox firmware.
     Please note that two firmware is not the same.Details are shown in the EleksCAM & Benbox software instruction above.

7. Can I upgrade stronger power laser module by myself? Can I extent rail frame?
   Yes,you can.DC12V laser module can be installled on this machine. The red is positive.You can also extent the frame by yourself,
   but we do not provide rails. Please note that.
 
8.When I click arrows to control the motors, it works. But when I begin to make it work with EleksCAM software,
   it does not move. What should I do?

   The EleksCAM could move by hand but could not move when focus.The probelm is the area and language inside the system control panel.
   Please set the format to English and United States.Then it will be ok. Detail is shown in the wiki link above.

9. If my laser is broken and I might find the reason(Or I could not find) . What should I do?
    ① Find the reason: Take a video to prove the part is broken and then send it to us. we will give you a solution according to your video.
    ② Could not find the reason : Check the Question 4 first. If the problem could not be solved, please feel free to contact our customer
         service with a video: [email protected]. The video should contain software setting, broken part details and the power-on machine.
         We will solve it asap.
 

When you order from Dropship.NET, you will receive a confirmation email. Once your order is shipped, you will be emailed the tracking information for your order’s shipment. You can choose your preferred shipping method on the Order Information page during the checkout process.

The total time it takes to receive your order is shown below:

The total delivery time is calculated from the time your order is placed until the time it is delivered to you. Total delivery time is broken down into processing time and shipping time.

Processing time: The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment.

Shipping time: The time for your item(s) to tarvel from our warehouse to your destination.

 

Shipping from ASIA Warehouse
Area time
United States, Canada, Netherlands, Spain, Germany, France, Japan, Republic of Korea, United Kingdom 7-20 business days
Australia,New Zealand,Singapore 7-25 business days
Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland 7-25 business days
Russia 10-30 business days
Brazil, Mexico 15-35 business days
Other countries 7-25 business days

 

Shipping From Local Warehouses
EU Warehouses UK: usually 3-6 business days
Other EU countries: usually 7-10 business days
US Warehouses USA: usually 3-6 business days
Other American countries: usually 7-10 business days

Shipping from your local warehouse is significantly faster. Some charges may apply.

In addition, the transit time depends on where you’re located and where your package comes from. If you want to know more information, please contact the customer service. We will settle your problem as soon as possible. Enjoy shopping!

If your product arrives damaged or is not working, you can return it to us within 3 days after delivery or 30 days after shipment in case the delivery date is not traceable. If your order has been shipped to Brazil or Russia, you can send it back to us within 40 days after shipment. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them.

If the item is still within the validity period of this warranty:

We will reimburse you for the return shipping fees after the defective item has arrived in our warehouse. Any further costs incurred during the return process will be at the customer’s expense.

If the item is outside the validity period of this warranty:
The customer shall be held responsible for all the shipping fees and charges when returning the defective product.

Return a DOA (dead on arrival) item 

If the item arrived broken, please contact us within 3 days from the delivery date and follow the procedure for the 3 Days Product Guarantee.

If the item has a high value, we may ask you to return it. Please include all of its accessories, like cables, chargers, batteries, in the returned parcel. If an accessory or component is missing, we will ask you to pay for it. All the return shipping fees will be covered by us.

Return a defective item 

We will do our best to ensure that the products shipped to our customers are in their best conditions. If your product turns out to be defective, please provide us with the following proofs:

– This clause does not include products of a category with specific warranty terms as well as damages caused by incorrect usage of a product.

  • Photos of the front and the back of the package or box;
  • Partial shipment slips (if applicable);
  • Photo or video of the defective item;
  • Photo or video and a detailed description of the problem;

Within 90 days (from the date of shipment)

Upon being returned, the defective item will be refunded or replaced for free. Return shipping fee reimbursement is 35% of the item’s price up to a maximum of $40.
If the products malfunctions (except for reasons caused by incorrect usage and accidental or intentional damage) within 90 days after shipment, you can return the product back to us. You should receive an e-mail with the shipment date and other details after your order has been shipped. Once we receive and approve the return a full refund or replacement will be offered and a shipping cost reimbursement will be issued when you provide us with a receipt of the shipping charges you paid to send it back to us (the tracking number of the return package or a screenshot of the shipping receipt).

The return shipping fee should be less than 35% of the defective item(s) value, and also less than $40(USD). We will cover the actual postage (according to the receipt you provided). If the return shipping fee exceeds the limit above, please contact our customer service for a further confirmation.

After 90 days and within 180 days from shipment

After receiving the defective item, we will forward it to our repair center. The shipping fees both ways will be covered by Dropship.

If the item stops working after 90 days from its shipment, you can still return it and we will forward it to the manufacturer for a repair or a replacement. We can arrange a refund or a free replacement.

The reimbursement of the return shipping fees will cover 35% of the price of the item up to a maximum cost of $40. We will notify you by e-mail of any expected repair costs.

After 180 days from shipment

We will not accept requests for a refund or a replacement after 180 days from shipment.

Please contact our customer service representatives for more information.

Return incorrect item received
If the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and to provide us with the following proofs:

  • Photos or a video of the incorrect item;
  • Photos or a video showing the problem occurred with this product;

Because different batches of the products are supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in this policy. If a return is necessary, replacement plus shipping cost reimbursement will be issued to you once you send us a return shipping receipt showing how much you paid to return it. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition you received it in. For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for buying it.

Return unsatisfactory products

If you are not satisfied with your purchase, you can return a product within 3 days after delivery to receive a replacement or a refund of its price minus the shipping fees. If the return is not a result of our error, customers will be required to cover shipping cost both ways.

Please ensure to return the item with its original packaging and accessories in the same condition as when you received it.

How can I return the defective item to Dropship?

Please contact us before returning a defective item in order to receive the return shipping address and other instructions.

 

Important Notes

Below are some further suggestions and important reminders:

– Keep all the packaging materials and shipping notes, which may be necessary for processing your return request;

– After mailing back the product, please send us the tracking number and a copy of the shipping receipt; if we can not receive this information, we will have to wait until when the product arrives in our warehouse.

– Refunds will be arranged to the same payment method you used to place this order. All the intermediary handling fees and bank processing fees will be at the customer’s expense;

– You can refuse to sign for a package if you notice it is broken or open. Accepting a broken or damaged package can affect your return request;

– If you want to avoid paying high import duties on the return package, please avoid selecting an express mail service like DHL, UPS, TNT, FedEx, and similar ones;

– We can arrange a refund or a replacement of the product after receiving the defective item;

– Please place a note inside the return package by including the following details (this will accelerate your return request):

  • your order number;
  • the product ID or name and the quantity;
  • a short description of the problem occurred with this product;

Dropship reserves the right to make changes and/or improvements to this policy. Any changes will be updated on the forum or on the relevant section of our help center.

We accept payment through PayPal,and credit card via Paypal.

NOTE: Your order will be shipped to your PayPal address. Ensure you have selected or entered the correct delivery address.

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